BIBLESOFT will gladly refund the purchase price of your order (minus shipping costs) within 30 days from the date of purchase. Software that has been opened will require communication with the Technical Support Department to assure that the software has been removed from any computers where it has been installed BEFORE the refund will be issued. You must contact the Customer Service Department via email (email@example.com) to receive a Return Merchandise Authorization which will have the return shipping address and any instructions. Absolutely no refunds will be given after the 30 day period. (Please note that any product that is returned for any reason other than a malfunction, may not be repurchased for a minimum of 90 days from the date of the return.) Thank you for being a Biblesoft customer!